Mercy Hospice Case Study

• Contents 
• About Mercy Hospice
• The Challenge
• The Solution
• Mercy Hospice is now setup for success!

Content

At Glance

Key Deliverables Achieved:

About Mercy Hospice

At Mercy Hospice, their unyielding dedication to the well-being of our community members extends to a profound commitment to delivering unparalleled palliative care services. They firmly believe that every individual in the community who is in need of palliative care deserves not only the utmost attention to their physical and emotional needs but also an unwavering display of professional skill and deep respect. Thus, Mercy Hospice stands as a beacon of compassion, ensuring that each person receiving palliative care services is met with an extraordinary level of professionalism and a profound sense of respect, thereby enhancing their overall quality of life during challenging times.

The Challenge

Before implementing BambooHR into its operations, Mercy Hospice faced significant hurdles in managing employee information, with no systems in place and an overreliance on the accumulated institutional knowledge of its HR Manager and paper-based forms. While such reliance is normal in smaller settings, as the organisation grows, it has become a pressing need for a more robust and streamlined HR infrastructure to enhance operational efficiency.

Furthermore, without a centralised HR system, both employees and managers don't have the necessary visibility over their own information and the information of their teams. Consequently, they were compelled to continually lean on the HR team.

The Solution

Acknowledging the challenges Mercy Hospice were facing, they've spoken to a number of HRIS providers and found Business Toolbox (local provider for BambooHR) listened to their needs to ensure that BambooHR would be the right fit for them. 

BambooHR provided Mercy Hospice with a number of solutions to manage their growing organisation and challenges.

Outcome 1: Employee Self Service

BambooHR is now the go-to source and up-to-date information for all employees. It allows them to independently manage and access their details, promoting a sense of ownership and responsibility.

This shift made it easy to employees to update their own information and gain access to necessary documents. This showcased the organisation's dedication to transparency, efficiency, and a modern approach to HR management. 

Outcome 2: Onboarding

By incorporating BambooHR's onboarding process, new hires experience a seamless and well-communicated introduction to the organisation.

This allows a structured and organised process, ensuring that new hires receive the necessary information, resources and tasks such as signing policies and other forms electronically. Furthermore, this successfully enhanced internal communication, promoting a sense of teamwork in preparing and welcoming their new team member.

Outcome 3: Visibility for Managers

Managers now have the autonomy to access their own and their team's HR information seamlessly, fostering a culture of self-service that enhances efficiency and responsiveness.  It doesn't stop there, Managers are now equipped to initiate and manage employment variations for their direct reports streamlining and automating the approval process.

Outcome 4: HR Team

BambooHR gives the HR team the peace of mind that their HR information is secure. It stands as a central source of truth, consolidating all essential HR data in a secure and organised manner.

Utilising BambooHR not only streamlined HR processes but has also become a huge time saver, automating various HR tasks, enabling them to focus more on creating strategic and impactful initiatives.

Mercy Hospice is now setup for success!

In conclusion, Mercy Hospice is now setup for growing success!

"We would very likely recommend BambooHR to other organisations because of the ease of use for all levels of the organisation and its affordability."

- Cheryl Kenwright