Rheem Case Study
How Rheem engages and conducts training online and onsite!
Content
At Glance
| Company | Auckland Eye |
|
Locations
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Auckland, New Zealand
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| Employees | 126 |
| Product | TalentLMS |
Key Deliverables Achieved:
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Intuitive design, easy for both admins and learners to use |
Digitalised training management |
Invaluable monthly reporting in terms of traffic and progress |
About Rheem
Since its inception in 1958, Rheem has been a trusted name in New Zealand, initially focusing on gas-fired mains pressure water heaters and low-pressure electric cylinders before expanding into mains pressure electric systems in 1973. Pioneering hot water heating technology, Rheem swiftly broadened its product range to cater to both domestic and commercial needs.
Today, Rheem continues its innovative trajectory, introducing cutting-edge solutions such as the super smart Lazer® boiling water appliances and the Rheem 'On-Tap' instant boiling and chilled water dispensing tap, marking a milestone in New Zealand manufacturing. As part of a globally respected family of brands, Rheem New Zealand boasts a dedicated Research and Development team committed to enhancing water heating technology for future generations. With a focus on product reliability and customer satisfaction, over 75% of Rheem's offerings in New Zealand are locally manufactured, with the company's own enamelling plant and furnace - a unique feature in the country - enabling the production of vitreous enamel tanks tailored to the local market and conditions.
The Challenge
In the past, Rheem took their conducted regular face-to-face training nationwide with a primary focus on catering to the learning and development needs of their tradies. However, as they navigate through their training initiatives, they encounter difficulties stemming a system they used 8 years ago. Despite the initial implementation, the system had some shortcomings that prompted them to reassess their strategies and explore other alternative avenues for training delivery.
In addition to this, Rheem had encountered logistical hurdles, including frequent requirements for travel, accommodation, venue bookings, and the need for tradies to allocate time away from their daily schedules to attend these training sessions.
The Solution
To address Rheem's complex training requirements, they have opted for TalentLMS, primarily due to the flexibility that the system offers as well as allowing them to create a free account to test and ensure that the system they are exploring fits and solves the challenges they are facing at the time. This also allowed Rheem to familiarise themselves with the system which made onboarding, far easier as they already had an idea of how they would setup the foundations of their training.
Outcome 1: Intuitive Design & Successful Rollout
TalentLMS stands out for its exceptional user experience, boasting intuitive interfaces for both administrators and learners alike. Navigating through the system is effortlessly smooth, with streamlined pathways that make locating desired features or content a breeze. Whether you're an administrator managing courses or a learner seeking specific resources, TalentLMS offers a seamless journey that promotes efficiency and ease of use.
Upon the rollout of TalentLMS to tradies, it was pleasantly surprising that there was a notable absence of negative feedback or challenges encountered while navigating through the courses and utilizing the system. This positive response underscores the platform's user-friendly design and intuitive interface, which seamlessly accommodates the diverse needs and preferences of the workforce, fostering a smooth and effective learning experience for all.
Outcome 2: Reporting
Rheem employs sophisticated reporting tools within TalentLMS to meticulously evaluate the effectiveness of their training investment. By leveraging these tools, Rheem can delve into detailed monthly traffic data and performance metrics, providing a comprehensive overview of learner engagement, course completion, and overall knowledge retention. This in-depth analysis allows Rheem to not only track the progress of individual learners but also to identify trends, areas for improvement, and opportunities for further optimization of their training programs. Consequently, Rheem gains invaluable insights into the tangible impact of their training efforts, enabling informed decision-making and strategic adjustments to continually enhance the learning experience for their workforce.
Outcome 3: SCORM File Integration
The seamless integration of SCORM files within TalentLMS streamlines the process of uploading and delivering interactive courses, significantly augmenting the overall learning experience for Rheem's workforce. This integration not only facilitates the smooth transfer of content into the platform but also ensures compatibility with various e-learning materials, including quizzes, simulations, and multimedia elements. As a result, learners benefit from a dynamic and engaging learning environment that promotes active participation and knowledge retention. Moreover, the flexibility afforded by SCORM integration allows Rheem to continually expand and enrich their course offerings, catering to diverse learning preferences and objectives while maintaining a high standard of instructional quality.
Outcome 4: Branches
The branching functionality embedded within TalentLMS serves as a powerful tool for Rheem, offering unparalleled versatility in the customization of training content to suit the distinct requirements of different groups of learners. This sophisticated feature empowers Rheem to craft tailored learning paths that align closely with the specific roles, responsibilities, and skill sets prevalent across various departments within the organization. For instance, Rheem can design specialized modules catering to the technical intricacies relevant to tradies, while simultaneously developing sales-focused courses tailored to the unique challenges and strategies inherent to the sales teams.
Rheem is now set up for success!
“We wanted to deliver product training to our customers nationwide but found we can only visit each region once per year. Having an online solution means customers can access training in-between our scheduled face-to-face sessions. We looked at several platforms but found TalentLMS to be easy to understand and use. We were able to start with a free plan to experiment with content and try out features to see if TalentLMS was a good solution for us before committing. Other platforms didn’t seem to offer this.
Our customers have been able to create their own accounts and login at a time that suits them. We’ve had no negative feedback on the sign-up process or accessing the platform and content. This shows how intuitive the design of TalentLMS is. From an administrator point of view this is also true and the online knowledge base and friendly support from Business Toolbox has been great.”
- Stephen Parslow, Technical Trainer at Rheem
